These terms of sale and delivery apply to the purchase of goods on [online shop url]
[online shop url] is owned by [company name], CVR no. cVR no. [CVR no.], address [company physical address], tel. [telephone number], e-mail address [e-mail address]
The agreements are concluded in Danish
The right of cancellation only applies to private consumers who shop via [online shop url]. Traders do not have the right of cancellation
Payment and delivery
We accept payment with [payment options]
If you use an international payment card (such as Visa or Mastercard), the order amount will be reserved in your bank account immediately. In case of a cancellation, the reservation of the amount will typically be cancelled/released after 1-2 business days. However, some banks may take up to 30 days to cancel a reservation
The amount will only be deducted when the item is dispatched
If you have ordered multiple items and one of the items is on backorder, we will only deduct the payment for that item when the item is dispatched
Prices are quoted in [current currency]. On top of the price, the cost of shipping must be added. You choose the shipping method at the end of the order process. Payment fees may apply, depending on the chosen payment method
We endeavour to ship your order within 5 days of your purchase
We deliver the goods with [shipping companies]
We deliver to [delivery countries]
Right of cancellation
You have the right to cancel a contract without giving reasons within 14 days
The cancellation period expires 14 days after the day on which you or another person of your choice (not including the carrier) takes physical possession of the goods
If you have ordered several goods in one order and we cannot deliver the goods at the same time, the cancellation period runs from the day on which you or another person of your choice (not including the carrier) takes physical possession of the last item
If the cancellation period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the period is extended to the following business day
How to exercise your right of cancellation
You can cancel by notifying us that you are cancelling. For example, you can send a letter or an email stating that you are cancelling to [company name], [company physical address], [phone number], [email address]
You can use the standard legal cancellation
form, but it is not mandatory. The cancellation form can be found at the end of the order confirmation
The cancellation period is met if you send your notice of cancellation before the cancellation period has expired
Returning the goods and return costs
If you have cancelled the purchase of a product, you must send or deliver the product to [company physical address] without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods within the 14 days
Goods cannot be sent cash on delivery or undelivered
You must pay for the return of the item yourself
Refund of moneyin case of cancellation
When you cancel, we will refund all payments received from you, including any delivery costs
We will refund the amount without undue delay and in any event no later than 14 days from the date we have received your notice of cancellation. However, we may withhold the refund until we have received the goods back or until you have provided proof that the goods have been returned
We will make such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any charges of any kind as a result of the refund
Testing of the goods and packaging
You are only liable for any deterioration in the value of the goods due to handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods
You may normally examine the goods in the same way as you can and may do in a shop, but you may not use them. If you have used it in a way that is not allowed or permitted in a shop and we cannot sell it again, or cannot sell it again at full price, you should expect us to deduct the depreciation in value from your refund. If the item no longer has a commercial value, we will not refund the purchase price
You must return the item in its original packaging
You should also make sure that the item is properly wrapped when you return it. You bear the risk of the parcel/goods until we receive it. Therefore, save the postal receipt and any track and trace number
Complaints - If there is something wrong with the item
If you buy a product and there is a defect in it - for example, a material or manufacturing defect - the rules of the Danish Sale of Goods Act apply. You have a 24-month warranty, provided you make a complaint within a reasonable time. If you complain within 2 months, the complaint will always be timely. Get more information on our
RMA page.
You can also use the complaint form, which you can download
here.
If the complaint is justified, we will refund your (reasonable) shipping costs.
Remember that the item must always be sent in proper packaging and get a receipt for dispatch. Save the postal receipt including information about shipping costs and any track and trace number.
Privacy policy
We understand and respect the importance of privacy on the internet. We will not disclose customer/user information to third parties unless it is necessary to fulfil a transaction. We will not sell your name, address, email address, credit card or personal data to any third party without your prior authorisation
Information about complaints
A complaint about a product or service can be submitted to the House of Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the Complaint
Portal for the House of Nævnenes Hus. The mediation team will try to resolve the dispute through mediation, and if a solution cannot be found, you can submit the complaint to the Consumer Complaints Board
As a general rule, it is a prerequisite for a complaint that the product or service you want to complain about has cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothes and shoes, the price must generally be at least DKK 720. The amount limits may be subject to change. You must pay a fee to have your complaint processed
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be filed here -
https://ec.europa.eu/odr. When filing a complaint, you must provide our email address [email address]
.
